Return and Refund Policy
Eligibility for Return:

Products eligible for return must be in line with the order placed and must not have any damage or tampering of the seals.
Returns must be initiated within 7 days of delivery for cases such as mismatched orders, products nearing expiry (less than 3 months until expiry), or items damaged during transit.
Non-Returnable Items:

Certain products like bottle nipples, breast pumps, health supplements, and other specified healthcare devices may not be returnable as per our policy, due to hygiene and safety concerns.
Return Process:

Customer should contact our customer care to initiate a return. This can be done via our dedicated contact page or directly through our customer support channels.
Our team will assess the return request within 72 hours and, if validated, will proceed with the return process.
Products must be returned in their original packaging, with all labels, tags, and invoices intact.
Refunds or replacements will be processed only after the returned items have been received and inspected.
Refund Process:

Refunds will be processed based on the original mode of payment:
Payments made via online wallets will be credited back to the same wallet.
Cash on delivery transactions will be refunded through a bank transfer.
The refund process will be completed within 30 days from the date the returned product is received.
Exceptions:

Products ordered incorrectly by the customer or due to a change in prescription after purchase will not qualify for returns or refunds.
Partially used or opened products are not eligible for return.
Cancellation Policy:

Orders can be cancelled before they are shipped. Once shipped, cancellation is not possible.
Special conditions apply for bulk orders or orders that are deemed non-compliant with our sales policy.
This policy framework is designed to ensure transparency and fairness in handling returns and refunds while safeguarding the interests of both the customers and the business.